When your system stops working
Almost no old rule was a mistake: it was right and then expired. Before removing one, ask for the reason written beside it.
Blog
The decisions you actually face: what to ask before automating, how to verify what you are handed, and what to check when something stopped working.
What to ask before automating
Ask what happens if someone skips a step. If you notice immediately, it is well built. If you find out weeks later, the problem was just moved.
How to know nothing broke
Ask for the list of what already worked, and that same list checked after the change. If they cannot show it to you, the change is not verified.
Let's build the thing that gets you more clients.
Tell me where the time and the clients are slipping. I'll tell you, honestly, whether I can help.